I have put together a small application which helps log tickets, and track them. This application was specifically designed keeping in mind the way tickets/incidents are handled in a typical IT Service Desk.
This tool also has a timesheet feature, which logs the amount of work spent by each employee on each ticket.
Watch a working Demo of the tool here....@ forcetreedemos
Timesheet Management - Click here
Incident Management - Click here
Below are some of the screenshots from this tool. You can install the package from here.
To install to Production/Developer instance : https://login.salesforce.com/?startURL=%2Fpackaging%2FinstallPackage.apexp%3Fp0%3D04t900000000mDE
To install to your Sandbox: https://test.salesforce.com/?startURL=%2Fpackaging%2FinstallPackage.apexp%3Fp0%3D04t900000000mDE
Screenshots:
This tool also has a timesheet feature, which logs the amount of work spent by each employee on each ticket.
Watch a working Demo of the tool here....@ forcetreedemos
Timesheet Management - Click here
Incident Management - Click here
Below are some of the screenshots from this tool. You can install the package from here.
To install to Production/Developer instance : https://login.salesforce.com/?startURL=%2Fpackaging%2FinstallPackage.apexp%3Fp0%3D04t900000000mDE
To install to your Sandbox: https://test.salesforce.com/?startURL=%2Fpackaging%2FinstallPackage.apexp%3Fp0%3D04t900000000mDE
Screenshots: