Default Email Template for Service Cloud Console / Email tab + Reply/Reply All
12:28 PMPurpose:
This article will pre-populate a default email template when the user clicks the 'Email' action on case feed layout, or clicks the 'Reply' / 'Reply All' button.
Apex Class:
You will need an Apex Class which implements the QuickActions.QuickActionsDefaultHandler
Please note that you could use the class below to modify the code and pick different templates for different scenarios.
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4 comments
Great post.
ReplyDeleteMight worth sharing the test class as well.
Indeed, Test class is the thing that is not available right now, that would be the benefit from this post !
ReplyDeleteI need to change fromaddress Field
ReplyDeleteUrgent, Help me. How to change the fromaddress
ReplyDelete